You would have full control if you requested. The following screen will be loaded to the support engineer to support the user.Users need to review this message and need to click allow to initiate the connection. When the support engineer selects Take full control or View screen, another message will pop-up to the user with the Name of the support engineer and to allow the session.After sharing, the Support engineer has the option to select full control or view only.When the security code shared with the remote user, the user needs to add it in Code from Assistance and click Share Screen.You can share it by text, call, or email. You will get a security code that you need to share with the PC or user where the assistance is required.Click Assist another person to provide assistance you need to log in using a Microsoft account.If you are using windor later, Quick Assist is built-in when you want to give remote support, Open the Quick Assist app by typing it in the start menu and click to open.If your clients are behind a firewall or internet proxy, the following URLs need to be opened to outbound connectivity. Then the connection will be initiated, and a support engineer can start supporting. After this selection, the end-user is notified with the Name of the support engineer who is connecting and asking to allow the connection. Then support engineers have the option to select to take full control or viewing only. End-users need to use this code to invite the support engineer. This code should be shared with the PC, where you are providing remote support. When a quick assist app used to assist, a 6-digit code will be generated, which has 10 minutes of a lifetime. Quick Assist app supports both Get assistance and Give assistance.
However, with Quick Assist, you can feel the same experience, such as paid solutions. It's not bad but not good as compared to devices such as TeamViewer, AnyDesk. It is a popular remote support tool that initially comes up with Windows XP and continues to serve with windows 10. Over the years, Microsoft relies on the Remote Assistance tool for remote support. It's built into Windows 10, much flexible, easy to use remote support tools that can connect through the internet. Microsoft Quick Assist enables two people to share a computer over a remote connection so that one person can help solve problems on the other person's computer.
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